Modem Fax Software

Computer Fax Software and Online Fax Services
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Fax Modems & Voice Modems Supported

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List of compatible fax and voice modems supported by RingCentral software.

RingCentral Modem Setup
Modem Capabilities
Windows Modem Diagnostics
Windows Dialing Properties
* Recommended modems
Modem FAQ

RingCentral Modem Tuning Utility

Setup (Modem Tuning Utility, MTU) identifies your modem(s) and tries to match it against RingCentral modem database. Because most modem drivers are not 100% TAPI compliant, the database contains workarounds that can be applicable to certain groups of modems. Once your modem is matched, it will belong to one of known groups, so that workarounds for certain problems will be applied. We compiled the database of over 200 modems, those sold in stored and those bundled with PCs.

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Modem Capabilities

Voice
With regard to different RingCentral products, there are 2 types of modems - voice and data/fax. Data/fax modem used with the software such as RingCentral Fax (or RingCentral), provide fax/data send/receive functions. In addition to data/fax modem functionality, voice modems have voicemail/answering machine functionality. To use it, one needs software such as RingCentral (not RingCentral Fax).

In addition to voice capability, there are few more worth mentioning capabilities:

Speakerphone (voice modems only)
Speakerphone modems allow you to have a speakerphone conversation in addition to voicemail features. For this reason, voice modems without speakerphone are typically dubbed "voicemail modems". Most voice modems have speakerphone capability.

Caller ID
Caller ID can be used in conjunction with such RingCentral features as Private Greeting and Local Announcement (Distinctive Prompt). Most modems that come with PCs do not support Caller ID, although this may vary depending on the price tag.

Handset
Handset socket lets you plug a phone handset into the modem. Handset feature can be used with data/fax modem as a speed dialing (or dialing using calling card) - you can dial a number or sequence of numbers using RingCentral, then pick up the handset and have a regular phone conversation. In addition you can use handset to record a greeting and listen to messages with a voice modem.

Call Screening (speakerphone modems only)
Call Screening capability lets you screen voice messages as they are being left on RingCentral answering machine.

FAX Class 1, 2, 2.0
Provides fax send/receive functionality.

This table indicates which major functions are available on different modem/RingCentral combinations:

Modem PhoneWorks 2000 SmartFax 2000
Data/fax Fax functions Fax functions
Voice Voice+Fax functions Fax functions

How to determine modem capabilities?

If you are not sure whether your modem has voice capability, there are a few ways to check it:

1. Run RingCentral Modem Setup or Modem Detection and see reported capabilities
2. Read the modem/computer specifications or contact your modem/computer manufacturer
3. Check whether modem wave device is present in the Device Manager (Windows 95,98,2000)

Wave device presence indicates voice capable modem, given that correct modem driver is used:
1) Click Start Menu > Settings > Control Panel
2) Double-click System icon. You'll see System Properties dialog.
3) Select Device Manager tab.
4) Open Sound, video and game controllers branch.

A. Wave Device for Voice Modem is listed - then wave device is installed
B. Wave Device for Voice Modem is listed and marked with a (!) - there is a problem with it. In such case, reinstalling modem drivers recommended
C. No Wave Device for Voice Modem listed - the modem is not voice capable or the modem driver is installed incorrectly

4. Run Windows modem diagnostics to get information about the modem (Windows 95,98)

1) Run Windows modem diagnostics
2) After Windows has queried the modem and received responses, note the response on AT+FCLASS=? command. It may look like "0,1,8,80". Usually number 8 indicates voice capability, number 80 - speakerphone capability.

NOTE: Sometimes modem driver can contain a mistake and response on AT+FCLASS=? may be misleading.

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Windows Modem Diagnostic

You can check your modem using Windows Modem Diagnostic tool. If modem does not pass the Windows Diagnostics, RingCentral will not "see" that modem.

NOTE: If you use modem to connect to the Internet, you will need to disconnect before you can proceed with modem diagnostics. It is recommended that you print out and retain this page for reference.

1. Close all communication applications.
2. Click Start Menu -> Settings -> Control Panel
3. Double-click Modems icon. You‘ll see Modem Properties dialog.
4. Select Diagnostics tab.
5. Highlight the COM port where your modem is installed.
6. Press More Info... You should get one of these results:

A. More Info dialog with commands and responses.
B. Empty More Info dialog or no response.
C. Error message (typically "Can‘t Open Port").

7. If you have more than one modem in the list, repeat steps 5-6 for each modem.

Result A normally means your modem is installed and working.

Result B: (Windows queried the modem but received no response)

Check that modem is turned on and connected properly to the computer (if external modem)
Reinstall modem driver

Result C: (Windows is not able to access the port)

Check that all communication programs are closed
Check that modem is turned on and connected properly to the computer (if external modem)
Reinstall modem driver
Check that there are no hardware conflicts in the Device Manager
It is essential that IRQ and I/O addresses are configured correctly

Contact your modem/computer manufacturer for further assistance in this matter.

If you see two different modems on the same COM port, it means you have two different drivers installed. It could be because you use different PC card modems in your notebook PC or because different drivers and/or modems were installed in the past. We recommend removing driver for a modem which is not used.

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Windows Dialing Properties

RingCentral uses Windows functions to dial calls. In turn, those functions work according to settings in Windows Dialing Properies. Windows Dialing Properties are accessible via Start > Settings > Control Panel > Modems > Dialing Properties.


NUMBERS ARE FOR ILLUSTRATION PURPOSES.
YOUR NUMBERS MAY BE DIFFERENT.


RingCentral does not "know" about area and country codes, dialing "1" in front of a phone number, about calling cards, call waiting tone and other settings from Dialing Properties. Solution for most dialing problems lies in Windows Dialing Properties dialog. If you have problems dialing calls, check the following items in Dialing Properties first:

Location: First of all you need to make sure your location is set correctly. If you are located in 650 area code, but your location setting indicates 415 area code, all calls to 650 area code will be dialed as long distance, because Windows "thinks" you are in 415 area code. If you are located in UK, but your location is set to USA, all calls to USA will not be dialed correctly for the same reason.

Call Waiting: If you do not have the call waiting on your phone line, but your Dialing Properties instruct Windows to dial *70 to disable call waiting, you will most likely get an operator message as soon as Windows (or RingCentral) dials *70. Uncheck this box if you do not have call waiting

Outside Line Access: If you're behind a PBX, and you need RingCentral to dial 9 before the phone number, set 9 in the fields To access an outside line.

Area Code Rules: Windows 98 provides advanced Area Code Rules in Dialing Properties to specify how non-standard calls should be dialed. Read this if you cannot place calls to the phone numbers that require dialing a "1" plus area code, even to the numbers within the same area code, OR you cannot place calls to local phone numbers that require dialing an area code, but do not require dialing "1" before:

Example 1
You are located in 650 area code and you need to dial the number 1-650-555-1212
In Area Code Rules:
- enable Always dial the area code checkbox
- in Dial 1 for the numbers with the following prefixes, create new entry 555.


NUMBERS ARE FOR ILLUSTRATION PURPOSES.
YOUR NUMBERS MAY BE DIFFERENT.


All calls to 650 555 xxxx will be dialed as 1 650 555 xxxx now. All other calls to 650 area code will be dialed as 650 xxx xxxx
End of Example 1

Example 2
You are located in 650 area code and you need to dial the number 415-555-1212
In Area Code Rules:
- in When calling to other area codes, create new entry 415.


NUMBERS ARE FOR ILLUSTRATION PURPOSES.
YOUR NUMBERS MAY BE DIFFERENT.


All calls to 415 area code will be dialed as 415 xxx xxxx now.
End of Example 2

Advanced Area Code Rules: If your location has rules that are more complicated than Windows Dialing Properties can handle, some hints are required to obtain needed results. To learn them please go to the Knowledge Base and view corresponding articles.

Area Code Rules in Windows 95: There are none, therefore some hints are also required. To learn them please go to the Knowledge Base and view corresponding articles.

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Recommended Modems

The following modems are recommended for/compatible with RingCentral PhoneWorks
All information is for Windows 98, unless stated otherwise
RingCentral SmartFax is expected to work on most data/fax modems

Connection:        Internal        External        PC Card        Built-in     
Capabilities:        Fax        Voicemail        Speakerphone

Modem Type Manufacturer Modem Model No Compatibility*
    3Com Corporation U.S. Robotics 56K Voice PnP N/A Recommended
    3Com Corporation U.S. Robotics 56K Voice Win 5690 Recommended
    Best Data Products, Inc. Best Data Smart One 56SP N/A Recommended
    Best Data Products, Inc. Smart One 56SPS Internal V90 SpeakerPhone Data Fax Modem 56SPS Recommended
   Digicom Systems (Creative Labs) Creative Modem Blaster DI5605 DI5605 Recommended
    Digicom Systems (Creative Labs) Creative Modem Blaster Flash56 DE5620-3 DE5620 Recommended
    Digicom Systems (Creative Labs) Creative Modem Blaster Flash56 DI5601-1 DI5601-1 Recommended
    Motorola ISG Motorola VoiceSURFR 56K Internal N/A Recommended
    NewCom, Inc. 56kifxspA Int Modem N/A Recommended
   Zoom Telephonics Inc. Zoom Internal 56K LT Fax Modem (2919) 2919 Recommended
   Zoom Telephonics Inc. Zoom PCI 56K HCF Faxmodem N/A Recommended

Compatible Modems

The following modems are compatible with RingCentral PhoneWorks 2000 with certain limitations Click on a modem to see the details.

Modem Type Manufacturer Modem Model No Compatibility*
   3Com Corporation 3Com Megahertz LAN + 56K Modem PC Card (B) (Modem Interface) 3CXEM556BT Compatible
   3Com Corporation Megahertz Telephony 3CXM556 Modem N/A Compatible
    3Com Corporation U.S. Robotics 56K Voice Pro PnP 5605 Compatible
   ActionTec Electronics, Inc. Actiontec 56K Ext Call Waiting Modem EX56012-01CW Compatible
   ActionTec Electronics, Inc. ActionTec DeskVoice V.90 Fax Modem (LKT) N/A Compatible
    ActionTec Electronics, Inc. V.90 PCI Windows Modem (LHT) PCI56019-01 Compatible
   ActionTec Electronics, Inc. V.90 Windows Modem (LHT) DI56016-01 Compatible
   Best Data Products, Inc. 56FW PCI V90 56K Modem 56FW-PCI Compatible
    Best Data Products, Inc. Best Data Smart One 56SPX External 56SPX Compatible
    Best Data Products, Inc. Smart One 56SPSX V90 56SPX Compatible
    Boca Research, Inc Internal Fax Data Voice 56K with Video Capture N/A Compatible
    BTC - Behavior Tech Computer corp. HSP56 MicroModem (56IPI-B) 56IPI-B Compatible
    Diamond Multimedia Systems, Inc. Diamond SupraExpress 56e Memory 2650 Compatible
   Diamond Multimedia Systems, Inc. Diamond SupraMax 56i SUP2300 Compatible
    Diamond Multimedia Systems, Inc. SupraExpress 56i SP V.90 SUP2720 bar code 18258 00930 Compatible
    Diamond Multimedia Systems, Inc. SupraSonic 33.6V+ Plug & Play N/A Compatible
    Digicom Systems (Creative Labs) Creative Modem Blaster DI5600 DI5600 Compatible
    Digicom Systems (Creative Labs) Creative Modem Blaster DI5656 DI5656 Compatible
    Digicom Systems (Creative Labs) Creative Modem Blaster Flash56 DE5620 DE5620 Compatible
    Digicom Systems (Creative Labs) Creative Modem Blaster Flash56 PCI DI5630-4 DI5630-4 Compatible
    Digicom Systems (Creative Labs) Creative Modem Blaster V.90 DI5660 DI5660 Compatible
    Digicom Systems (Creative Labs) Modem Blaster USB DE5670 DE5670 Compatible
    GVC Corporation LT Win Modem N/A Compatible
    GVC Corporation Motorola SM56 PCI Speakerphone Modem MD0291 Compatible
    Hayes Microcomputer Products, Inc. Hayes Accura 336 Fax + Voice N/A Compatible
    Hayes Microcomputer Products, Inc. Hayes Accura 336B Fax + VOICE N/A Compatible
   Hayes Microcomputer Products, Inc. Hayes Accura V.90 PCI modem 03357 Compatible
   Hayes Microcomputer Products, Inc. Hayes Optima 336B V.34 + FAX + Voice N/A Compatible
   Hayes Microcomputer Products, Inc. Hayes Optima 56K 5362US 5362US Compatible
    MIN Communications, Inc.(Garnet) Garnet GTM-56KSPC4 K56flex SP MODEM N/A Compatible
    Motorola ISG Motorola SM56 Modem N/A Compatible
    Motorola ISG Motorola SM56 PCI Speakerphone Modem N/A Compatible
    Motorola ISG Motorola SM56 Voice Modem N/A Compatible
    Motorola ISG Motorola VoiceSURFR 56K External N/A Compatible
   Phoebe Micro, Inc. Phoebe 56 Kflex N/A Compatible
    Powercom America, Inc. 56000bps Internal Fax Voice Modem N/A Compatible
    Practical Peripherals PM336 EXT Voice N/A Compatible
    Rockwell Semiconductor Systems Rockwell HCF 56K Data Fax Speakerphone PCI Modem N/A Compatible
    Shark Multimedia Inc. Leopard 56k Ext Spkr-Modem N/A Compatible
    Shark Multimedia Inc. LEOPARD FB56K N/A Compatible
    Shark Multimedia Inc. Motorola SM56 PCI Speakerphone Modem N/A Compatible
   Shark Multimedia Inc. Pocket USB Modem N/A Compatible
    TDK Systems, Inc. TDK Global Pro V.34 modem N/A Compatible
   Zoom Telephonics Inc. ZOOM External FaxModem 56Kx with Voice Mail (Model 2949) 2949 Compatible
   Zoom Telephonics Inc. Zoom 56K PCI Faxmodem(2925) 2595 Compatible
    Zoom Telephonics Inc. ZOOM ComStar 56K Internal VoiceFaxModem with Speakerphone and SVD Model 2818A 2819A Compatible
   Zoom Telephonics Inc. ZOOM Internal 56K Video Faxmodem (PNP) Model 2822 2822 Compatible
   Zoom Telephonics Inc. ZOOM Internal 56K Voice Faxmodem Model 2919 (2929) 2919/2929 Compatible

* The Compatibility index is not an indication of the modem quality - it is an indication of how well RingCentral PhoneWorks works with that modem. This information is derived from our tests and is subject to change without notice.

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Modem FAQ

What is a voice modem?
A voice modem is a data/fax modem plus additional voice chip which, in combination with software such as RingCentral, delivers you a functionality of a digital answering machine and voicemail. Most voice modems also have speakerphone function.

What is a modem driver?
Modem driver is a software that needs to be installed in Windows to make modem work. A modem driver typically contains command sequences that are sent to modem by Windows to do different tasks (e.g. dial a number, record, play, enable speakerphone and so forth). For soft modems, modem driver also includes a software component to emulate certain modem functions.

What is a soft modem?
Soft modem (controllerless modem) contains minimum hardware on its board. Instead, it employs a software component (also referred to as a driver) which uses host CPU to emulate modem functions. This component "talks" to modem hardware in a proprietary way.

What is a modem chipset?
Modem chipset is usually named after the manufacturer of the main chip on the modem. Various modems from different manufacturers can have the same modem chipset. If a communication application works on a modem with a certain chipset, it will most likely work on another modem with the same chipset. The well known chip makers include Lucent, Conexant/Rockwell, TI(USR), Motorola, Cirrus Logic, PCtel.

What is "TAPI compliant"?
This is a technical jargon meaning that in order to work with the modem, various communication applications can use TAPI - Microsoft‘s standard "language" to work with various modem hardware. Applications using TAPI are also called TAPI compliant. RingCentral is one of them.

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Links:

  • Buy it on-line.
  • Download a fully-functional evaluation copy.
Turn your PC into a phone answering center! How to use 3-Way Calling 1). To add a third person to your conversation, ask your first caller to hold. Press your receiver, link or flash button for one second and listen for three short beeps, followed by a dial tone. Then dial the number of the third person.